Returns & Refunds

💞 Return & Refund Policy – Cozemaar

At Cozemaar, your satisfaction, comfort, and trust mean everything to us. We take every measure to ensure your order arrives in perfect condition — but if something isn’t right, we’re here to make it right with a simple, transparent process. 💛

✅ Replacement Eligibility

You may request a replacement if:

  • The request is made within 30 days of delivery

  • The product is in its original packaging with all accessories included

  • You provide clear photos or videos showing the issue

  • The item delivered is faulty, damaged, or incorrect

Please note: Items damaged due to misuse, mishandling, or change of mind are not eligible for replacement.

🆓 Free Replacement Window

  • Within 7 days of delivery:
    ✔ Replacement is completely free — including pickup and reshipment.

  • After 7 days and up to 30 days:
    ✔ A small pickup & replacement handling fee applies (amount based on your region/courier).

🔄 Replacement Process

  1. Contact our customer care team to initiate a replacement request

  2. Provide supporting photos/videos of the issue

  3. We will arrange a pickup from your address

  4. Once the product is inspected and approved, a replacement will be shipped within 7–14 working days

We aim to keep the process smooth, quick, and fully transparent.

💰 Refund Policy

Cozemaar prioritizes product hygiene, safety, and quality. Therefore, refunds are generally not offered, except in exceptional cases approved by our support team.

If a refund is approved:

  • Standard fulfillment & initial shipping costs may be deducted

  • A pickup and processing fee may apply

  • Refunds will be issued only to the original payment method

Processing time may vary depending on your payment provider.

📦 Non-Returnable Items

For hygiene and safety reasons, certain product categories may be non-returnable, including:

  • Personal care items

  • Items opened or used

  • Items without original packaging

  • Clearance or final-sale items

📞 Need Assistance?

If you’d like to start a replacement request or need help with your order, our support team is here to assist you every step of the way.

📧 support@cozemaar.com
(or your preferred customer support email)

At Cozemaar, we’re committed to giving you a seamless, reliable, and worry-free shopping experience — because your trust is the heart of our brand. 💖